FAQs

How do I register?

You register by creating an account here

I did not receive the activation email.

The activation email is still in transit - Depending on internet traffic and how busy your ISP is, it can take a couple hours for emails to arrive. This is more likely to happen around holidays and peak sending times. Please check your spam folder and allow emails for MyGearx.com/LoveistheCure.com. Please check your firewall. Please check that you typed in the correct email address

I cannot login to my account.

Reset Password here

I forgot my password.

To reset your password go here

How can I add/remove my address?

Go here change/edit info 

How do I get coupons?

By subscribing to our newsletter or liking or facebook page

How do I use my coupons?

Each coupon will have a coupon code. Fill in this code before check out.

How do I place my order?

Our website at MyGearX.com/LoveistheCure.com designed to help you locate products quickly. Use the menu at the top of the page, or use the search bar, to find products. Click the product image to get more information or to purchase.

To place a product in your shopping cart, select size and quantity, then click the "ADD TO CART" button. You can access your cart by clicking the shopping cart icon in the upper right corner of your screen.

Items added to the shopping cart are not reserved until you proceed to checkout.

When you're ready to complete your order, be sure to review all of the items in your shopping cart. Click "REMOVE ITEM" if you want to remove any products in your cart. Click "CHECKOUT" when you're ready to purchase your order.

An email address is required to place the order online. If you don't have an email address, place your order by calling us.

The checkout process contains three easy steps: shipping, payment and order preview.

Please double check your shipping information prior to submitting your order. For your protection, the shipping address cannot be changed once the order has been submitted.

You can purchase your order using a credit or debit card (Visa, MasterCard, American Express, Discover), PayPal, Nike gift card, Nike product voucher and certain prepaid cards.

When using a credit card, enter your name in the order entry form exactly as it appears on your card. Fill out your credit card billing address as it appears on your credit card statement.

Can I order by phone?

Yes you can contact us here 1-855-630-6600

What is the advantage of using MyGearX?
  • GearX.org/GearX.com/GearX420 is a space where creatives of diverse perspectives can share and nurture their vision. 
  • It is an evergreen CF campaign for grass root and visionary causes. 
  • GearX is a collaborative studio where artists can launch both private and global campaigns.

Read more here

Which countries do you ship to?

Using Amazons ship to list here:

Africa and Middle East

Bahrain

Jordan

Nigeria

Saudi Arabia

Egypt

Kenya

Oman

South Africa

Israel

Kuwait

Qatar

United Arab Emirates

Americas

Bermuda

Colombia

Mexico

Uruguay

Brazil

Costa Rica

Panama

Venezuela

Canada

Ecuador

Peru

 

Chile

Guadeloupe

Trinidad and Tobago

 

Asia and Pacific

Australia

Indonesia

Malaysia

South Korea

China

Japan

New Zealand

Taiwan

Hong Kong

Kazakhstan

Philippines

Thailand

India

Macao

Singapore

 

Europe

Austria

Germany

Luxembourg

Serbia

Belgium

Greece

Malta

Slovakia

Bulgaria

Hungary

Monaco

Slovenia

Cyprus

Iceland

Netherlands

Spain

Czech Republic

Ireland

Norway

Sweden

Denmark

Italy

Poland

Switzerland

Estonia

Latvia

Portugal

Turkey

Finland

Liechtenstein

Romania

United Kingdom

France

Lithuania

Russia

 

How do I return product(s) back to shipper?

We offer no-hassle returns. You may return most MyGearX items (unused) in original packaging. Your return package must be post-marked within 30 days from the order date. Shipping costs and additional service charges such as gift wrap are non-refundable. Media, Books, cards and products containing plants (including air-plants) are non-returnable.

Return Policy You may return any unused items with original tags (wherever applicable) and in its original internal packaging within 30 days of your order for a full refund. Buddha Groove does not cover your return shipping costs. The refunds are issued in 5-10 business days after receiving the package.

Note: Please make sure that your return is post-marked within 30 days of your original order date. Any late returns not be accepted. Service fees such gift wrap fee or expedited shipping costs are non-refundable.

Enclose your packing slip and the merchandise in a package securely, then ship to the address below within 30 days of your original order date. We cannot refund or exchange merchandise that is not received or arrives damaged, so we recommend that you insure your package (postage and insurance fees are non refundable). All returns should be mailed to:

MyGearX

230 Kings Hwy East Suite 195

Haddonfiled New Jersey 08033

If you have lost your packing slip, please include your name, address, reason for return (do share), order number (if available), along with the merchandise you wish to return.

If you need further assistance prior to returning your item(s), please call us at 1-888-722-5674

Will you let me know when my package(s) arrive?

You can find tracking information in your order details or have it sent directly to your mobile phone. in Shipping & Delivery › Where's My Stuff?

How long does it take to process my shipment?

Processing time varies depending on where you are located and where your products are coming from. Processing normally takes 1-3 days.

How long does it take for shipment to reach my doorstep?

Delivery time varies depending on where you are located and where your products are coming from. Delivery normally takes between 7-14 days

How do I ship my package(s)?

Once in the checkout section of your order you are able to choose your shipping preference.

What’s included in the shipping charges?

Shipping is based on current UPS, USPS, and FedEx fees which are based on weight

How do I calculate my shipping costs?

You can calculate shipping here

Do shipping charges include customs fees, tariffs or taxes?

No, custom fees, tariffs and taxes will be shown separately from shipping charges

Are there any extra charges related to size and weight of packages being shipped?

Oversized/overweight products will have special shipping instructions.

How do I cancel my membership?

You can cancel your membership here

What forms of payments do you accept?

We accept major credit cards, Visa, Mastercard, American Express and PayPal

How does MyGearX invoice for individual charges?

You can view your payments/transactions here

What currency are your fees displayed in?

Our currency is displayed in USD

Is my payment information safe with MyGearX?

Yes, MyGearX is a secure website

How can I insure my shipment?

You can purchase insurance based on UPS, USPS, FedEx rates.

What happens to my order if I’m not in when it arrives?

Depending on the carrier you will wither be left a notice stating when re-delivery will occur or your item may be left by your front door.

What is your return policy?

You may return most new, unopened items within 30 days of delivery for a full refund. You can create replacement and exchange orders from this page by clicking Return Items and following the instructions. If you would like to exchange an item for another, you can exchange for a different size or color or for an item in your Cart.

Have my returned items arrived back to your warehouse?

You will receive and email notification once your returned item is received by us.

What do I do if I want to exchange or return something?

You may return most new, unopened items within 30 days of delivery for a full refund. You can create replacement and exchange orders from this page by clicking Return Items and following the instructions. If you would like to exchange an item for another, you can exchange for a different size or color or for an item in your Cart.

What should I do if I haven’t received my refund?

Contact us here for refunds not received

What should I do if I’ve been overcharged for my order?

Please contact us here for billing issues

How do I use PayPal as a payment method for my order?

Once your order is complete, in the checkout section you will be prompted to select a payment option. Select paypal and you will be directed to PayPal's website to complete your order

Am I charged International Bank fees when ordering?

Any additional international fees will be added to your cart before check out and after shipping options are chosen.

I’d like to find out more information on sales tax?

Items sold on MyGearX.com and shipped to certain states may be subject to tax.

Items sold by MyGearX, or its subsidiaries, and shipped to destinations in the following states are subject to tax:

Alabama

Florida

Maryland

New York

Tennessee

Arizona

Georgia

Massachusetts

North Carolina

Texas

California

Illinois

Michigan

North Dakota

Virginia

Colorado

Indiana

Minnesota

Ohio

Washington

Connecticut

Kansas

Nevada

Pennsylvania

West Virginia

District of Columbia

Kentucky

New Jersey

South Carolina

Wisconsin

Note:

  • No sales tax is charged when purchasing gift cards; however, purchases paid for with gift cards may be subject to tax.
  • Items sold by Warehouse Deals LLC and shipped to destinations in Alaska are subject to local sales tax.
  • Textbooks rented from Warehouse Deals LLC and shipped to destinations in Delaware are subject to tax.
  • How Sales Tax is Calculated

    If an item is subject to sales tax in the state to which the order is shipped, tax is generally calculated on the total selling price of each individual item. In accordance with state tax laws, the total selling price of an item will generally include item-level shipping and handling charges, item-level discounts, gift-wrap charges, and an allocation of order-level shipping and handling charges and order-level discounts.

    The amount of tax charged on your order will depend upon many factors including Identity of the seller, type of item purchased, and destination of the shipment. Factors can change between the time you place an order and the time of credit card charge authorization, which could affect the calculation of sales taxes. The amount appearing on your order as Estimated Tax may differ from the sales taxes ultimately charged.
    Can I return items I’ve bought with a gift voucher?

    Yes, you will receive credit to your gift card for value of item returned.

    Something I want is out of stock, will you restock?

    Yes we will restock, you can go here to be notified through email or by phone when your item will be in stock.

    What is ‘Save for later’?

    To wait until another day to buy some of the items in your Shopping Cart, click Save for later. This will move the item to your Saved for Later list located below the Shopping Cart. Click Move to cart next to an item when you are ready to purchase it.

    How can I find a specific product or brand?

    You can search for items by entering a few words into the search box, and we'll show you all the matching results.  To browse by a category, select a product category from the drop-down menu next to Search and click Go. Each store will offer its own customized options to search and browse, located in the top navigation bar or in the search box to the left.

    Can you give me more information about your products?

    Click on product image for more information.

    Do you offer a wholesale discount for bulk buying?

    Certain products may be purchased in bulk please contact us for list of these products.

    Do you offer paper or non-electronic Gift vouchers?

    Yes. Subscribe to our mailing list for paper gift vouchers

    How do I know that I’m buying a genuine product?

    All products on our site are certified as pictured.

    Can I have items sent to someone as gift?

    Yes you can, with gifting options seen here

    Do you have an MyGearX catalogue that I can shop from?

    Yes. Subscribe to our mailing list for our catalogue.

    Can I save items to a wish list for other people to see?

    Yes, you can find your wish list here

    Do you have a store I can shop at?

    Unfortunately we do not have a physical store at this time. All of our products are purchased through MyGearX.com

    I have a incorrect item in my order, what do I do?

    You can delete any items in your cart by selecting the delete option below the item.

    What do I do if I receive a faulty item in my order?

    You may return the item for a full refund or a replacement.

    Can I cancel my order with you after I’ve placed it?

    Yes you can cancel any order before it has shipped.

    Can I amend my order with you after I’ve placed it?

    Yes you can amend any order before it has shipped.